Frequently Asked Questions
GENERAL
1. What is Fusion Linings and what do you offer?
Fusion Linings specializes in decorative and branded fabric linings for stretch tents and event venues. We design, print, and install stunning interior transformations that elevate any event environment.
2. What types of venues or events do you cater to?
We work with festivals, weddings, private functions, corporate events, and brand activations. Our linings are adaptable to stretch tents, marquees, halls, and more.
3. Can you create custom designs for stretch tents or interiors?
Yes! We offer fully custom design services tailored to your brand, theme, or creative vision. Just send us your ideas or branding, and we’ll bring it to life.
4. Are your linings suitable for both indoor and outdoor use?
Absolutely. Our materials and printing processes are suitable for indoor installations and temporary outdoor setups under tents or cover.
PRODUCT & DESIGN
5. What materials are your linings made from?
We primarily use high-quality stretch fabrics like spandex and Lycra, known for their flexibility, durability, and ability to create smooth, seamless finishes.
6. Are your prints UV reactive or projection-mapped?
Some of our linings are UV reactive or designed for projection mapping. Let us know your event style and we’ll recommend the best option.
7. Can I choose from existing designs or request a custom one?
Yes, you can select from our extensive design library or commission a unique custom artwork.
8. What sizes and shapes do your linings come in?
Our linings are modular and tailored to fit your specific venue or tent shape. We measure, plan, and produce accordingly.
9. Do you offer branded linings for corporate events or sponsorships?
Yes, we regularly create branded linings for product launches, activations, and brand-centric events.
10. Can your linings be reused for multiple events?
Yes, they are designed for multiple uses if handled and stored correctly. We also offer care guidelines to prolong their lifespan.
ORDERING PROCESS
11. How do I place an order or request a quote?
You can contact us directly through our website’s contact form, email us, or call. We’ll discuss your needs and send a tailored quote.
12. What is your lead time for production and delivery?
Lead times vary by project, but most orders take 2–4 weeks from design approval to delivery. Rush options may be available.
13. What is the minimum order size for custom linings?
We don’t have a strict minimum—whether it’s a small detail or a full venue, we scale to your needs.
14. Can I rent linings instead of purchasing them?
Yes, we offer a rental option for selected designs. Contact us for our current rental catalog.
15. Do you offer site visits or consultations before large projects?
Yes, we can schedule on-site consultations to assess your space and plan the ideal setup.
INSTALLATION & SETUP
16. Do you provide installation services?
Yes, we offer professional installation services to ensure your lining fits and looks perfect.
17. Can I install the linings myself?
Some linings can be self-installed, especially smaller or modular pieces. We’ll advise based on your project.
18. How long does installation and takedown take?
Installations typically take a few hours, depending on the size and complexity. We’ll give you a timeline upfront.
19. What kind of support do you offer during setup?
We can provide on-site setup teams or detailed instructions if you’re handling it yourself.
LOGISTICS & DELIVERY
20. Do you deliver nationwide in South Africa?
Yes, we deliver across South Africa. Shipping fees depend on your location and order size.
21. Do you work internationally?
Yes, we’ve worked on international projects and can ship, or travel as needed. Let’s chat about the logistics.
22. How are the linings packaged and transported?
Linings are carefully folded, protected, and packed for safe transport. Large installations are packed in crates or bags.
23. Do you offer emergency or last-minute services?
We do our best to accommodate urgent requests. Contact us ASAP to check availability.
PRICING & PAYMENT
24. How are your products priced?
Pricing depends on the size, complexity, design type (custom or stock), and whether installation is required. We’ll provide a clear quote after consultation.
25. What payment methods do you accept?
We accept EFT (bank transfers), credit card payments, and can work through invoicing for B2B clients.
26. Do you offer payment plans or deposits?
Yes, we usually require a 50% deposit to begin production, with the balance due before delivery or installation.
AFTER-SALES & SUPPORT
27. What happens if the linings are damaged during an event?
We’ll assess the damage and offer repair or replacement solutions. For rentals, damage fees may apply.
28. How do I care for and store the linings after use?
We provide care instructions with each order. Linings should be folded loosely, stored dry, and kept out of direct sunlight.
29. Do you offer repairs or replacements?
Yes, we can repair damaged linings or reproduce parts of a design if needed.
30. How do I get in touch for support or further inquiries?
You can reach us through the contact form on our website, by email, or by phone. We’re here to help!